A framework to support Robotic process automation

With the increasing demand for digitalization, organizations look to emerging technologies such as Robotic Process Automation (RPA) increase their business performance. This makes it essential identify and select most suitable processes maximize benefits organizations. However, despite interest of academics professionals in RPA, literature lacks a study on main criteria should consider decide which automate. Therefore, this research lists process automation based scientific professional know-how. A systematic review was performed, followed by Delphi with RPA professionals, tune former insights collected from literature. Our findings point 32 that decision-makers before choosing Feasibility, description, input output data are voted. The evaluated 18 six positive results. While may find valuable information document help them must be automated first, now aware areas deserve further investigation.